Frequently asked questions
Here, you will find answers to the most frequently asked questions about reselling your ticket, the refund and the Terms and Conditions.
Ticket resale
That depends on the demand for your flight. If you offer your ticket for resale, you will see one of these statuses:
Guaranteed Sale: your sale is guaranteed.
Pending Resale: your sale is not yet certain.
If your ticket has been resold, you will receive a confirmation email.
As long as your ticket hasn't been resold, you can cancel your resale request.
Your ticket will be sold immediately under ‘Guaranteed Sale’. You will receive your refund within 72 hours.
If you see ‘Pending Resale’, the sale of your ticket is not yet certain. If your ticket is not resold, it remains available to you.
Some tickets do not qualify, for example because of the fare or specific options you selected when making your booking. Our Terms and Conditions state exactly which tickets are eligible and which are not.
Yes, you can as long as your ticket hasn’t been resold. To cancel your request, go to the ‘Manage your Resales’ section.
Please note that if you make any changes to your booking, your resale request will be cancelled automatically.
All Transavia flights are eligible, with a few exceptions as stated in our Terms and Conditions.
No, your resale request applies to all travellers within the same booking.
You can only resell Transavia tickets that meet our Terms and Conditions. For flights with other airlines, their own terms and conditions apply.
Yes, you can. You choose whether to offer the outbound flight, the inbound flight or both for resale when submitting your request.
Refund
You will only be refunded if your ticket is resold. If your ticket is not resold, your booking remains valid and you can travel on it.
The amount will be refunded to the payment method(s) you originally paid with. If you used several payment methods, the refund will be split between these payment methods.
You will receive an email with the status ‘Resold’ and the amount of your refund. The money will be in your account within 72 hours of this email. You can also see the status in the 'Manage your Resales' section.
The refund may differ and depends on various factors related to your booking. You can see the exact amount in the ‘Manage your Resales’ section.
Change or cancellation
Yes, your ticket will remain valid. You can cancel your resale request at any time in the 'Manage your Resales' section. You can submit a resale request up to 12 hours before the departure of your flight. Your ticket will be offered for resale up to 1 hour before departure.
Yes, you can. But please note: any change to your booking will automatically cancel your resale request.
If you have not found your answer, please contact us.