FAQ
Our FAQs provide answers to the most frequently asked questions about the resale process, compensations, and conditions.
Resale Eligibility
The resale of your ticket is guaranteed if the "Guaranteed Sale" status is displayed during your resale request process or in the email you will receive following this request. It is not guaranteed if the "Pending Resale" status is displayed, or if you cancel your resale.
The resale of your ticket depends on the demand for your route: 'Guaranteed Sale' means that this route is in high demand, and the resale will be immediate. You will receive your compensation within 72 hours. 'Pending Resale' means that if another traveler buys a ticket on the flight where you wish to resell your seat, the latter will be resold. If this is not the case, your ticket will not be resold.
Some tickets may not be eligible for resale due to fare conditions or specific options selected during your initial booking. For more information regarding the ineligibility criteria, please refer to our general terms and conditions of sale.
Yes, as long as the ticket has not been resold. You can cancel your request in "Manage Your Resales". Any modification you make to your booking will automatically cancel your resale request.
All Transavia flights are eligible for resale, except for exceptions mentioned in the general terms and conditions of sale.
No, any resale must include all travelers in the booking.
Only the Transavia ticket that meets our resale conditions can be resold. Consult the general resale conditions of the other carrier.
Yes, you can offer for resale either the outbound, the return, or both. To do this, select the flight(s) of your choice by selecting them during the process of your resale request.
Compensation
You will receive compensation only if someone repurchases your ticket via our website. Otherwise, your ticket will not be resold, and you will not receive any compensation. Please note that as long as your ticket is not resold, your reservation remains valid.
The amount will be refunded to the payment method initially used, once the ticket is resold. If you used multiple payment methods, we will refund you on each payment method you used.
You will receive an email notification with the mention of the "resold" status and the amount of your compensation. From the date of receipt of this email, you will receive your compensation within 72 hours. Information about your compensation is also available in the 'Manage Your Resales' section on the resale platform.
The compensation amount is variable and based on different criteria related to your booking. If you wish to view the compensation amount, you can find it via "Manage Your Resales".
Modification / Cancellation
Yes, it remains valid for travel. If you wish, you can cancel your resale request at any time via the "Manage Your Resales" button. Please note that your ticket can be resold up to 12 hours before departure.
Yes, it is still possible to modify your ticket. However, any modification will automatically cancel your resale request.
If you have not found your answer, contact us via our form.